Terms of Service

PDF AutoPilot is a document workspace. It includes:

• Browser tools. Most PDF AutoPilot tools run entirely in your browser: your files are processed on your own device and are not transmitted to our servers.
• Server tools. Some tools (clearly marked “Server” in the interface) require your file to be uploaded to our servers for processing, because the operation cannot run in a browser. Files are transmitted over an encrypted (TLS) connection.
• AI tools. When you choose to use an AI feature, the content you submit — for document features, the extracted text of your document, not the file itself — is sent to our AI model provider to generate the response you requested. AI tools run only when you invoke them.
• Cloud Storage. Optional storage for your files under your account.
• eSign. A feature for sending documents for electronic signature and signing documents you receive.
• Developer API. Programmatic access to certain tools using API keys.
• Batch processing. Running a tool across multiple files at once.

Where these Terms or our product pages describe local, in-browser processing, that description applies to the browser tools only — not to the Server-marked tools, AI tools, Cloud Storage, or eSign. How we handle personal data for each feature is described in the Privacy Policy.

You must be at least 13 years old to use the Service. If you are in the EEA or the United Kingdom, you must also be at least 16, or the minimum age at which you can validly consent to the processing of your personal data in your country, to create an account. If you are under 18, you may use the Service only if a parent or guardian agrees to these Terms on your behalf.

The Service is not directed to, and is not intended for use by, individuals located in mainland China.

You create your account with Google Sign-In — we never see or store a password (we may offer other sign-in methods in the future, and these Terms will apply to them too). You agree to provide accurate information, to keep access to the Google account you sign in with — and to your API keys and signing links — secure, and to maintain only one account per person. You are responsible for all activity under your account. Tell us promptly at legal@autopdfpilot.tech if you believe your account has been compromised.

AI features consume credits. New accounts receive a one-time allowance of 5 free credits; additional credits can be purchased in packs where offered in the product.

Credits are a limited licence to use AI features. They are not money, deposits, or stored value; they have no cash value, earn no interest, and cannot be transferred, resold, or redeemed for cash. Credits currently have no expiry date; if we ever introduce expiry, it will apply only to credits purchased after we give you notice. Credits are forfeited when your account is deleted, whether by you or by us under Section 14 — but if we terminate your account, or discontinue the Service, other than for your material breach of these Terms, we will refund the value of your unused purchased credits.

We may change credit pricing, pack sizes, the free allowance, and the number of credits a feature consumes. Changes apply prospectively and do not reduce credits you have already purchased.

Payments are processed by Stripe; we do not store your full card details. Prices, applicable taxes, and pack contents are shown at checkout. If we introduce paid plans or subscriptions, their price, billing period, renewal, and cancellation terms will be shown before you buy and will form part of these Terms.

Credits are delivered immediately at your request. Where you are a consumer in the EU, UK, or another jurisdiction with a statutory withdrawal (“cooling-off”) right for digital content, at checkout you will be asked to expressly consent to immediate delivery of your credits and to acknowledge that you lose your statutory right of withdrawal once delivery begins, and we will confirm that acknowledgment to you by email. If you hold a statutory withdrawal right and have not validly consented to immediate delivery, you may withdraw within 14 days of purchase by emailing legal@autopdfpilot.tech and we will refund your payment. Except where required by law, credit purchases are final and non-refundable. Nothing in this section limits any refund or other remedy that applicable law grants you and that cannot be excluded.

If you initiate a chargeback or payment reversal for a credit purchase, we may revoke the corresponding credits (including by bringing your balance negative) and may suspend further purchases while the dispute is resolved. If you believe a charge is wrong, contact us first at legal@autopdfpilot.tech — most billing issues are quicker to fix directly.

You may not use the Service to:

• store, process, send for signature, or distribute content that is illegal, infringes others' intellectual property or privacy rights, or that you do not have the right to use;
• upload or distribute malware or other harmful code;
• harass, defraud, or impersonate others, including sending deceptive eSign requests;
• probe, scan, or test the vulnerability of the Service, bypass rate limits, quotas, or authentication, or interfere with the Service's operation;
• use bots, scraping, or other abusive automation outside the documented Developer API, or resell or commercially redistribute the Service itself; or
• help anyone else do any of the above.

How we moderate. PDF AutoPilot hosts private files and signature requests; we do not review your content proactively. We act on reports and on signals from automated security systems (such as rate limiting and abuse detection). Where we reasonably believe content or an account breaks these Terms or the law, we may remove or disable the content or suspend the account, enforcing these rules diligently, objectively, and proportionately.

Reporting illegal content. Anyone may report allegedly illegal content by emailing legal@autopdfpilot.tech with: a link or other precise identification of the content, an explanation of why you consider it illegal, your name and email address, and a statement that your report is made in good faith and that the information in it is accurate and complete. We will confirm receipt and send you a reasoned decision. If we remove or restrict your content or account, we will tell you what was affected, the rule or legal ground we relied on, whether automated tools were involved in the decision, and how to contest it by replying to the same address or before a court. legal@autopdfpilot.tech is also our single point of contact for regulatory authorities and for users; you can write to us in English. Where the law requires us to appoint a legal representative in the EU or elsewhere, their details will be published on this page once appointed.

Your content stays yours. You retain all ownership rights in the files, documents, signatures, and other content you submit to the Service (“Your Content”).

So that we can operate the Service, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and process Your Content (including converting formats, running OCR, and sending content to our AI provider when you invoke an AI tool), to transmit it to recipients you designate (such as eSign signers), to display it back to you and to your authorized recipients, and to make operational copies — in each case solely to operate, provide, secure, and improve the features you use, at your direction. This licence ends when you delete the relevant content or your account, except for records we must keep by law. We claim no other rights in Your Content, and we do not use Your Content to train AI models.

You are responsible for Your Content: for having the necessary rights to it, for its legality, and for keeping your own copies. The Service is not a backup service — keep independent copies of anything important.

Cloud Storage is subject to storage quotas and per-file size limits shown in the product, which we may change; if we materially reduce your quota we will give you reasonable advance notice and time to bring your usage within the new limit. Files you move to the trash remain stored until you permanently delete them or delete your account — the trash does not empty itself. We may suspend Cloud Storage for an account used for abuse (for example, malware distribution or copyright piracy), following Section 5.

If you send documents for signature (the “sender”): you warrant that you have the lawful right to send each document for signature; that the recipient contact details you provide are accurate and belong to the intended signers; and that you have any consents or disclosures the law requires you to give your signers for conducting the transaction electronically. You are solely responsible for downloading and retaining executed documents and completion certificates for your own legal and record-keeping needs — deleting your account deletes your signature requests, documents, and audit trails.

If you sign a document via a PDF AutoPilot signing page (a “signer”): by using the signing page you agree to the provisions of these Terms that apply to signers — this Section 8, Sections 5, 15, 16, and 18 — and you acknowledge our Privacy Policy, which explains how signer data is handled. You grant us the Section 6 licence to the signature data and any messages you submit, so that we can include them in the signed record and audit trail.

Electronic transactions consent. By using the eSign feature, senders and signers each (a) consent to conduct the transaction electronically; (b) agree that clicking, typing, or drawing a signature constitutes their legal signature, made with intent to sign; (c) agree that electronic records may satisfy any requirement that the document be “in writing”; and (d) understand that paper copies and questions about the document itself should be directed to the sender.

Audit trail. PDF AutoPilot records signature events — including each signer's name, email address, the date and time of signing, and the signer's IP address — and prints them on the completion certificate, which is part of the signed record and is visible to the sender and to all signers. If you do not want this information shared with the other parties, do not sign.

No guarantee of validity. PDF AutoPilot provides the technical signing process and audit trail only. We do not warrant that any signed document is valid, enforceable, or admissible in any jurisdiction, and nothing in the Service is legal advice. Some document types may require other formalities and are not intended to be signed with PDF AutoPilot — for example wills, codicils, and testamentary trusts; adoption, divorce, and other family-law documents; court orders and filings; certain real-property and UCC documents; and notices such as eviction, foreclosure, utility disconnection, or insurance cancellation. You are responsible for confirming that your document may lawfully be signed electronically.

API keys are personal to your account and confidential: do not share, publish, or transfer them, and rotate them if exposed. API use is subject to monthly quotas and rate limits shown in the product, which we may set and change; we will give reasonable notice of material quota reductions except where needed for security or abuse prevention. You may not resell or sublicense API access or use it to offer a service that merely re-exposes the API. We may throttle or revoke keys for breach, abuse, or security risk. Content processed through the API is Your Content under Section 6, and you warrant that you have a lawful basis for any third-party data you submit through it.

AI-generated output is produced automatically and can be wrong, incomplete, or misleading. It is not legal, financial, medical, or other professional advice, and we make no warranty as to its accuracy. Review AI output before relying on it or sharing it, and be aware that similar prompts may produce similar output for other users.

The Service — including its software, design, and branding, but excluding Your Content — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free, sublicensable licence to use them without restriction or compensation; feedback is voluntary and never includes Your Content.

If you believe content hosted on the Service infringes your copyright, email legal@autopdfpilot.tech with: (1) identification of the copyrighted work; (2) identification and location (URL) of the allegedly infringing material; (3) your name, address, email, and telephone number; (4) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and (6) your physical or electronic signature. We will remove or disable access to infringing material expeditiously.

If your content was removed and you believe it was a mistake or misidentification, you may send a counter-notice to the same address with your contact details, identification of the removed material, a statement under penalty of perjury of your good-faith belief, and your consent to the jurisdiction of the applicable courts; unless the complainant informs us of court action, we may restore the material in 10–14 business days. We terminate the accounts of repeat infringers in appropriate circumstances.

The Service relies on third parties, including Google (Sign-In), Stripe (payments), Anthropic (AI model provider), and hosting and email-delivery providers. Their services are governed by their own terms and privacy policies, and we are not responsible for them.

The Service may display third-party advertising. Ads are provided by third parties (such as Google) that we do not control, and we do not endorse advertised products or services. Where advertising involves cookies or similar technologies, it will operate as described in the Privacy Policy and Cookie Policy, including consent requirements where the law imposes them. You may not click your own ads, encourage others to click ads, or otherwise generate invalid ad traffic.

By you. You may stop using the Service and delete your account at any time in your account settings. Deletion is permanent: your files, eSign requests (including completed signature documents and audit trails), chats, and other feature data are deleted; your API keys are permanently revoked and can never be used again; your remaining credits are forfeited; and your account record is anonymized. We retain purchase records and anonymized transaction and API-usage records, no longer linked to you by name, for accounting, tax, and legal purposes, as described in the Privacy Policy.

By us. We may suspend or terminate your access, or remove content, if you materially breach these Terms (including the Acceptable Use rules), if your content or use is illegal or creates a security risk, if the law requires it, or if a payment for paid features is reversed. Where practicable, we will suspend before terminating, give you advance notice with reasons and a chance to fix the problem, and give you a reasonable opportunity to export Your Content — except where doing so would be unlawful or would perpetuate abuse or a security risk. Section 5 describes how to contest a moderation decision. We may also close accounts that have been inactive for 24 months or more, after giving at least two email notices to the address on the account.

We may also modify or discontinue the Service or any feature with reasonable advance notice; if we discontinue a feature holding Your Content, we will give you a reasonable opportunity to export it, and if we permanently discontinue the AI features or the Service, we will refund the unused portion of your purchased credits (Section 3).

Sections 6, 8, 10, 11, 12, and 15–20 survive termination.

The Service is provided free of charge (except paid features, such as AI credits) “as is” and “as available”, to the maximum extent permitted by law. We do not promise that the Service will be uninterrupted, error-free, or secure, and we do not provide service-level commitments. Document conversion, compression, and OCR are inherently imperfect: output may differ from the original in formatting, fidelity, or text recognition — always check the result.

Nothing in these Terms excludes or limits any warranty, guarantee, or right that applicable law gives you and that cannot lawfully be excluded — including your rights under the EU Digital Content Directive and national implementations, the UK Consumer Rights Act 2015, and the Australian Consumer Law, under which our services come with guarantees that cannot be excluded and, where the law permits, our liability for breach is limited to re-supplying the services.

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or USD 50. To the same extent, we are not liable for indirect or consequential losses, or for loss of profits, data, or goodwill. The Service is provided without charge apart from optional paid features, such as AI credits, and this allocation of risk reflects that.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; intentional misconduct or gross negligence; or any other liability that cannot be excluded or limited under applicable law. For users in Germany: we are liable without limitation for intent and gross negligence and under the Product Liability Act; for slight negligence we are liable only for breach of essential contractual obligations (Kardinalpflichten) and then only for foreseeable, contract-typical damage. If you are a consumer, these limits apply only to the extent permitted by the mandatory law of your country of residence, including Quebec consumer protection legislation.

If a third party brings a claim against us arising from Your Content, your unlawful use of the Service, or your breach of the eSign sender warranties in Section 8, you are responsible for the losses and reasonable costs that your conduct causes us. We will notify you of any such claim and retain control of our own defence. This section does not require you to cover losses caused by our own negligence or breach, and it applies to consumers only to the extent permitted by applicable law.

These Terms are governed by the law of the jurisdiction in which the operator is established, and disputes may be brought in its courts — but if you are a consumer, you also benefit from the mandatory consumer-protection provisions of the law of your country of habitual residence, and you may bring proceedings in, and may only be sued in, the courts of that country. Nothing in these Terms limits statutory rights that cannot be waived.

Talk to us first. Before starting any formal proceeding, you agree to email legal@autopdfpilot.tech describing the dispute and give us 30 days to try to resolve it informally; we commit to the same before bringing a claim against you. Either of us may bring an individual claim in small-claims court where available. These Terms contain no mandatory arbitration clause and no class-action waiver.

We are not obliged to participate, and do not commit to participate, in alternative dispute resolution proceedings before a consumer ADR body, except where the law requires it.

We may change these Terms for valid reasons: changes in law or regulation, security or abuse prevention, new or changed features, changes to pricing of paid features, or correction of errors. For material changes that adversely affect you, we will give at least 30 days' advance notice by email or a prominent in-product notice before the change takes effect, and you may close your account and export Your Content before the effective date if you do not accept them. Non-material changes and changes required by law may take effect immediately upon posting. Using the Service after a change takes effect constitutes acceptance of the updated Terms. The current version is always available at this page, with the date of the latest change shown above.

Severability. If a provision of these Terms is found invalid or unenforceable, it will be replaced, to the extent possible, by a valid provision that comes closest to its intent, and the rest of the Terms remain in effect.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.

Entire agreement. These Terms are the entire agreement between you and us about the Service and supersede prior agreements. Nothing in this clause excludes or limits liability for fraud or fraudulent misrepresentation.

Export and sanctions. You represent that you are not located in a territory subject to comprehensive sanctions, are not on any applicable sanctions list (including the OFAC SDN list and EU and UK sanctions lists), and will not use the Service in violation of export-control or sanctions laws.

No waiver. Our not enforcing a provision is not a waiver of it.

Language. These Terms are drafted in English; translations, if provided, are for convenience only.

• Legal, content reports, and copyright notices: legal@autopdfpilot.tech (this monitored address is also our single electronic point of contact for users and authorities, including under the EU Digital Services Act; you may write in English)
• Privacy: privacy@autopdfpilot.tech

Where the law requires us to appoint a local legal representative, their details will be published here once appointed.